911 Crisis Center

1. S01E0112 Hours TogetherNovember 6, 2021—911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one that connects to someon
2. S01E02Best of LuckNovember 6, 2021—On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work-f
3. S01E03Training WheelsNovember 13, 2021—911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to succes
4. S01E04Octopus ModeNovember 14, 2021—Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line a
5. S01E05Third Time's the CharmNovember 20, 2021—Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The dispatchers are interrupted during the
6. S01E0640 Shots FiredNovember 21, 2021—Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, includ
7. S01E07What To ExpectNovember 27, 2021—911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, an
8. S01E08Put To the TestNovember 28, 2021—It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a
9. S01E09Teamwork Makes the Dream WorkDecember 4, 2021—911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the
10. S01E10Double HomicideDecember 5, 2021—Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in b
11. S01E11They're Out ThereDecember 11, 2021—The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown p
12. S01E12Help Is on the WayDecember 12, 2021—The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, a
13. S01E13The First, First RespondersDecember 18, 2021—It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate
14. S01E14Appreciation in ActionDecember 21, 2021—Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.
15. S01E15Positive ImpactsJanuary 1, 2022—Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her coworker Tiffany Ward
16. S01E16Work FamilyJanuary 1, 2022—The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a bre

Season 1 ranked & reviewed

1. S02E01Mama Bear to Grizzly BearSeptember 3, 2022—Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911 call from a concerned grandfather lookin
2. S02E02Matt on the MoveSeptember 3, 2022—Matt Reinke has learned the ins and outs of dispatching and is ready to apply for supervisor; he must help a young girl threatened with a kn
3. S02E03Irish MoonSeptember 10, 2022—It's a double whammy at dispatch when St. Patrick's Day falls on a Full Moon. Charline takes matters into her own hands when she hears a cou
4. S02E04MomivisorSeptember 10, 2022—Abby navigates being a new mom in a new supervisor; as she oversees the room, her skills are tested when a welfare check spirals into a purs
5. S02E05Dispatch DadSeptember 17, 2022—Rookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT in police officer; for 12 hours straight, Steve m
6. S02E06Supernatural WomanSeptember 17, 2022—Melinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handles the horrors of a
7. S02E07A Week to Be AppreciatedSeptember 24, 2022—The shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real time and reports fr
8. S02E08Pins, Prizes and Dispatch PrideSeptember 24, 2022—As Dispatch Week winds down, Essence keeps her eye on the prize; Charline and Melanie help a caller track down a cat burglar; dispatcher Jen
9. S02E09Leaving a LegacyOctober 1, 2022—Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job; he helps newbie Salena Hall navigate 9
10. S02E10Close CallOctober 1, 2022—A year after dispatcher Donna Majoros took the 911 call before her mother passed, she leans on her best friend, Melinda, more than ever; Abb
11. S02E11Cheers to Saving LivesOctober 8, 2022—Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of a reported gunshot victim in the drive-
12. S02E12The LoopOctober 8, 2022—Jennifer Barber is thriving in her first year dispatching at CVD, but when she gets caught in a never-ending cycle of calls involving childr
13. S02E13Police WeekOctober 15, 2022—The team honors their partners and is reminded of the danger police face daily; Savannah Brown, the youngest dispatcher at CVD, is eager to
14. S02E14Friday the 13th Part 911October 15, 2022—When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange, while others struggle to find
15. S02E15Mother of a DayOctober 22, 2022—Shift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When a flood of calls come in to report a hor
16. S02E16The Officer's WifeOctober 22, 2022—Dispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, but while helping callers in threatening s
17. S02E17Memorial Day WeekendOctober 29, 2022—The dispatchers brace for non-stop 911 calls as Memorial Day weekend ends with chaos; while the team handles a household shooting and a purs
18. S02E18It's Always Darkest Before It's DawnOctober 29, 2022—With only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of l
19. S02E19Me and the TraineeNovember 5, 2022—The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR st
20. S02E20Supervisor MattNovember 5, 2022—On Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year ago; anxieties spik
21. S02E21FireworksNovember 5, 2022—With July 4th just around the corner, the dispatchers brace for nonstop complaints and hope for the best. When a block party breaks out in a
22. S02E22First FourthNovember 12, 2022—It's rookie Savannah's first time dispatching July fourth. While she leans on her team's years of experience, there’s no telling what's to c

Season 2 ranked & reviewed